Monthly Archives: April 2013
Great article at this link about how you know you’re business has ‘arrived’. From a coaching perspective it would also make the core of a great coaching programme by turning the whole thing around and asking the question – “what … Continue reading
Perception and expectation – how to ruin a customer experience by knowing the price but not the value.
Twenty years ago we used to live in the wonderful city of Edinburgh and we return occasionally; this weekend we went back to celebrate a birthday. The city was – as always – a great place to visit but the … Continue reading