I’ve just spent the weekend at the Ritz-Carlton Hotel, Bahrain; not the sort of place I usually hang out but it was a special occasion. While I understand the overheads on a place like that must be phenomenal I can’t help thinking that they’re going to have to change their business model sometime soon.
Today, almost anywhere in the world, I can walk into a coffee shop, bar, shopping centre, airport, whatever, and get free internet access. The Ritz-Carlton wanted to charge me the equivalent of £10 for an hour, or if I preferred I could buy access for a whole day at around £30 (a bargain in relative terms).
Do they really think that because people have the money to stay at an expensive hotel that they will feel happy about shelling out crazy amounts of money for internet access?
The ‘Honor Bar’ was no better at around £4 for a Snickers bar. This all left a bit of a bad taste in my mouth (if you’ll pardon the pun).
With the cost of a room costing well into three figures each night you have to wonder if they’ve got their priorities right. The bathroom was full of every conceivable little toiletry you might want but how many people turn up at a hotel without their own? This got me thinking about how they might change how they do things that will save them money but at the same time still give the guest the impression of being totally looked after.
Alternatively they could just stick their head in the sandpit marked ‘ignore the customer’.